LOUDON COUNTY FOLLOW-UP
by Lavonne Mitchel, VP of Programs
As a result of our ‘State of Loudon County Meeting’, there was a follow up question regarding where to report outages to Loudon Utilities and where they can find the status of outages.
The LUB has something called the ‘Hometown Grid’, which is their outage map and reporting system. See link below.
https://www.hometowngrid.com/loudon
This is a direct link to the Public Outage Map for Loudon Utilities. This will soon be showing up on their website and Facebook. When Loudon Utilities has a major outage, it will also likely be posted, along with updates about the outage.
Customers can call or text in during an outage. Text is the most preferred method. The phone number is 877-865-2091. Customers can text outage reports, questions about outage status, and pictures of potential outage causes. No one should ever put themselves in any danger to take a picture.
A customer can make a complaint to TVA at the link below. TVA provides regulatory oversight for our local power company’s rates and service practices. https://tva.com/about-tva/complaint-resolution-process
If anyone has questions outside of the Loudon Utility Board Meetings, please feel free to reach out to Kevin Goins, City Manager/General Manager, City of Loudon, Loudon Utilities, email kevin.goins@cityofloudontn.org